Prime Video Android App: Black Screen with Audio Issue

Frustrating Experience for Subscribers

A Persistent Problem

Prime Video users on Android devices have been facing a frustrating issue where the video screen remains black while the audio continues to play. This problem has become a common occurrence, affecting users across various Android devices.

The issue can surface at any point during video playback. Users may experience the black screen immediately upon launching a video or after a few minutes of viewing. Despite the black screen, the audio plays normally, allowing users to hear the dialogue and sound effects.

Amazon has acknowledged this issue and recommends a few troubleshooting steps. Users are advised to completely close the Prime Video app and restart their devices. Additionally, they should check for any updates for both the Prime Video app and their Android operating system.